Network Alert Email Notifications

Why am I getting these Network Alert Email Notifications?

• Your mailbox has more than 3x the average number of files typically in your inbox
• You have files in your mailbox that have been there for less than a day AND more than 2x your average number in your inbox
• You have files in your mailbox that have been there for more than 24 hours

The alerts provide the following information:

• The date/time of the report
• Your network ID
• The mailbox ID (if applicable)
• The email contact
• Status
  • 6000 (Files Pending in your inbox)
  • 6001 (File has been downloaded, but not deleted from the inbox)
  • 6110 (We received unsuccessful AS2 MDN receipts from your server)
• Count: Number of files pending
• Avg Min: The average number of minutes the file(s) have been pending
• Avg Load: Average byte count
• Alert Level

Action:

• If the status is 6000, check your connection into ECGrid to ensure it is working as expected.
  
• If the status is 6001, you are downloading files without DeleteOnDownload set. Go to My Connections on your mailbox and enable DeleteOnDownload.
• If the status is 6110, this indicates an issue with your AS2 connection - you should perform standard troubleshooting on your side before reaching out to support@ecgrid.com.

The following are the notification email order of preference:

Mailbox-level reports (only reporting a single mailbox at a time) order of preference for email address. Emails will only be sent to the first found User:

1. Mailbox Error User
2. Mailbox Owner User
3. Network Error User

Network-level reports (rolls up all currently reported mailbox, which could be one or many), order of preference. Emails will only be sent to the first found User:

1. Network Error User
2. Network Owner User
3. support@ecgrid.com

• If only one mailbox is being reported for a network, a copy will go to the mailbox and a copy to the network.
• If no error or owner is assigned to the mailbox, two copies will go to the network.
• If there are multiple mailboxes in the report, a copy will be sent to each individual mailbox and one to the network.

**If there is not a mailbox error or owner user, the network user may get an individual and rollup report.