US and Canada
 
Please use the Supplier Self-Service portal (listed below) or call into 479-273-8888.
 
Self-Service Tool: To access the Self-Service tool, please first log into Retail Link and then follow the below links:
  • Internal users (Walmart Employees) click here
  • External users (non-Walmart Employees) click here
  • You can also find this application within Retail Link under ‘Apps’ by searching for “Supplier Self-Service”.
  
 
International Support
 
As of 2/22/2019 at 5:00 pm CST, the inboxes and addresses mentioned above will no longer be monitored. If you currently use Service Now and require Retail Link or EDI helpdesk assistance you will need to create an incident within Service Now (Assignment Groups: For EDI use ‘SD – FS – EDI / For Retail Link use ‘SD – FS – Retail Link’).
 
We will also be working to setup training and access documentation for you to move forward with Service Now for ticket logging in the near future. We have created new email support inboxes for the EDI and Retail Link International support groups to utilize going forward. These email addresses have been communicated out this week.
 
 
 
Checking Document status:
  1. EDI Support will not be manually checking if your document was received by Walmart. Please follow the below process.
  • Validate if you have received an accepted 997 from Walmart.
    • If you have received an accepted 997, please validate that you have not received an 824 or 864 error message. If you have not received an 824 or 864, the document has been received and processed by Walmart.
    • If you have received an 824 or 864 error message. 
  1. 864 invoice rejection error explanations and solutions, please review the available support documentation located on Retail Link under Learn> choose your business (Walmart or Sam's Club)> EDI Support> 864 Insufficient Explanations.
    • This support document will provide error explanations and possible solutions.
      • For EDI 864 Error message that are not found on the support document or you are unable to correct please call 479-273-8888 for assistance.
  • Invoice payment questions and concerns, please contact Walmart Accounts Payable at 1-888-499-6377. 
 
Invoice Inquiry:
  • Retail Link users can utilize the available Research Tools on Retail Link to check on invoice status.
    • Automated Supplier Invoice Inquiry:
      • This tool is located on Retail Link under Apps> Automated Supplier Invoice Inquiry.
      • Invoices that were accepted by Walmart Accounts Payable can be found here.
      • These will show 2-3 business days after the invoice was successfully processed.
    • Accounts Payable Inquiry System:
      • This tool is located on Retail Link under Apps> Automated Supplier Invoice Inquiry.
      • Much like the Automated Supplier Invoice Inquiry tool, invoices that were accepted by Walmart Accounts Payable can also be found here
      • These will show 2-3 business days after the invoice was successfully processed.
    • Accounting Scorecard:
      • This tool is located on Retail Link under Apps> Accounting Scorecard.
      • Use “Data Type” of “EDI Performance” after your supplier number to view your company’s data.
      • This can be used to view invoices that received an 864 rejection or failed Wal-Mart A/P standards and are in manual processing (FALL TO PAPER)
 
Global Enterprise Mailbox (GEM):
  • If you have procedural questions regarding how to use the GEM application, please view the EDI support documentation “How To Use Global Enterprise Mailbox (GEM)”.
    • This support documentation is located on Retail Link under Apps> EDI-B2B> EDI Application Documentation
    • The guide will cover all functionalities that GEM offers such as
      • Mailbox Creation for new onboarding suppliers
      • AS2 certificate exchange/update
      • How to troubleshoot AS2 communication failure
      • Updating the supplier AS2 profile
 
Advance Shipment Notice (ASN) packaging and labeling questions:
 
EDI Mapping questions or concerns:
  • All current EDI mapping guides are available on Retail Link under Apps> EDI-B2B > EDI Implementation Guides.
  • Major changes to EDI processes will be announced under “Letters & Announcements”.